At pk809 we take your privacy seriously. This policy explains exactly what personal data we collect, why we collect it, how it is protected and what rights you have over your information as a pk809 account holder in Pakistan.
Six core commitments pk809 makes to every player regarding their personal information.
Every transaction, login session and personal data record at pk809 is protected with AES-256 encryption — the same standard used by banks. Your payment details and personal data are never transmitted or stored in plain text.
pk809 does not sell, rent or trade your personal data to third-party marketers. Your information is used only for the purposes described in this policy — account management, security, payments and legal compliance.
Easypaisa, JazzCash, NayaPay and SadaPay transactions at pk809 are processed through encrypted local payment channels. Your wallet details are never stored on pk809 servers in full — only tokenised references are retained.
pk809 collects only the data that is genuinely necessary — for account creation, identity verification, payment processing and legal compliance. We don't gather data speculatively or beyond what is required for these purposes.
As a pk809 user you have the right to access, correct and request deletion of your personal data. These rights can be exercised by contacting our support team, which responds in both English and Urdu within 24 hours.
pk809 keeps personal data only as long as required — transaction records for five years (legal minimum), account data for the duration of the account plus two years. When retention periods expire, data is securely deleted.
This Privacy Policy explains how pk809 ("pk809", "we", "us", "our") collects, uses, stores and protects the personal data of users ("you", "the player") who access the pk809 platform at pk809.biz. It covers all products and services offered through the platform, including sports betting, live casino, Aviator, slots, Teen Patti and PSL betting.
By registering a pk809 account, making a deposit, or using any feature of the platform, you acknowledge that you have read and understood this Privacy Policy. This policy forms part of your overall agreement with pk809, alongside our Terms and Conditions and Responsible Gaming guidelines.
We understand that handing over personal and financial information requires trust. The purpose of this policy is to be completely clear about exactly what pk809 does with your data — no vague language, no hidden practices. If you have any questions about anything in this policy, our support team is available 24/7 in English and Urdu.
This Privacy Policy was last updated on 1 January 2025. We will notify registered users of material changes via platform notification or email. The current version always applies to your use of pk809.
pk809 collects the following categories of personal data:
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number (where verification is required) | Yes — for account creation & verification |
| Contact Data | Mobile phone number, email address | Yes — for account communication |
| Financial Data | Easypaisa/JazzCash/NayaPay wallet reference, bank IBFT details, card type (not full card number) | Yes — for deposits and withdrawals |
| Transaction Data | Deposit amounts, withdrawal amounts, bet history, game session records | Yes — legal and operational requirement |
| Technical Data | IP address, device type, browser version, operating system, session timestamps | Yes — for security and fraud prevention |
| Usage Data | Pages visited, games played, features used, time on platform | Yes — for platform improvement |
| Communications Data | Support chat logs, email correspondence, feedback submitted | Where you contact us |
pk809 does not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, health data or biometric data unless specifically required by applicable law and with your explicit consent.
pk809 collects your data through the following methods:
pk809 uses your personal data for the following purposes, each of which has a lawful basis:
If you no longer wish to receive promotional emails or SMS notifications from pk809, you can opt out at any time in your account settings under "Communication Preferences", or by contacting support. Opting out of marketing communications does not affect account-related transactional notifications.
Given that pk809 processes real-money transactions in PKR, payment data security is a top priority. Here's exactly how pk809 handles your financial information:
pk809 implements comprehensive technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration or destruction:
While pk809 takes comprehensive measures to protect your data, account security also depends on you keeping your login credentials private. Never share your pk809 password or OTP codes with anyone — including people claiming to be pk809 support. pk809 will never ask for your password.
pk809 retains personal data only for as long as necessary for the purpose for which it was collected, or as required by applicable law:
| Data Type | Retention Period | Reason |
|---|---|---|
| Transaction records | 5 years from transaction date | Legal/AML compliance |
| Account registration data | Duration of account + 2 years post-closure | Legal compliance & dispute resolution |
| Identity verification documents | As required by applicable law (typically 5 years) | AML/KYC compliance |
| Support communications | 3 years from last interaction | Dispute resolution |
| Technical/usage logs | 12 months rolling | Security monitoring |
| Marketing preferences | Until opt-out or account closure | Consent management |
When retention periods expire, data is securely deleted or anonymised. Anonymised data (with no possibility of re-identification) may be retained for statistical analysis beyond these periods.
pk809 uses cookies and similar technologies on its platform. Here is exactly how and why:
pk809 does not use third-party advertising cookies or tracking pixels that share your data with external advertising networks. You are not being tracked across other websites based on your pk809 activity.
You can manage cookies in your browser settings at any time. Please be aware that disabling essential cookies will affect platform functionality.
As a pk809 user you have the following rights regarding your personal data. To exercise any of these rights, contact our support team at support@pk809.biz:
Request a copy of the personal data pk809 holds about you. We will respond within 30 days with a clear, readable summary.
Request correction of inaccurate personal data. Name changes, address updates and contact detail corrections can be made via support.
Request deletion of your personal data. Note: some data must be retained for the legal minimum period regardless of deletion requests.
Request that pk809 restricts processing of your data in certain circumstances — for example, while a dispute is being resolved.
Request your personal data in a structured, machine-readable format so you can transfer it to another service if you choose.
Object to processing based on legitimate interests, including profiling. You may always opt out of marketing communications at any time.
pk809 will respond to all data rights requests within 30 days. In complex cases we may extend this to 60 days, in which case we will notify you and explain the reason for the extension.
pk809's platform is strictly for users aged 18 and over. pk809 does not knowingly collect personal data from anyone under the age of 18. If we become aware that an account has been registered by an under-18 user, the account will be immediately closed and any personal data associated with it deleted, subject to legal minimum retention requirements that may apply to transaction records.
If you believe a minor has registered a pk809 account, please contact us immediately at support@pk809.biz and we will take immediate action.
The pk809 platform is operated primarily for users in Pakistan. Some technical infrastructure and service providers used by pk809 may process data in other countries. Where this occurs, pk809 takes steps to ensure that appropriate safeguards are in place — including contractual data protection clauses — to maintain the same standard of protection your data receives under this policy.
pk809 does not transfer personal data to jurisdictions with significantly lower data protection standards without implementing additional protective measures.
pk809 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our privacy practices. When we make material changes, we will:
Your continued use of pk809 after any update to this policy constitutes acceptance of the revised terms. We encourage you to review this policy periodically. Minor clarifications and formatting improvements may be made without specific notification.
If you have any questions about this Privacy Policy, want to exercise a data right, or have a concern about how pk809 has handled your personal data, please contact us through any of the following channels:
For data deletion requests, access requests or formal complaints, email is the preferred channel as it creates a clear written record for your own reference and allows us to respond with the level of detail these matters require.
This Privacy Policy forms part of your full agreement with pk809 alongside our Terms and Conditions and Responsible Gaming guidelines. All three should be read together.
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